Duluth Forge Split Red Oak Ventless Log Set – 18 Inch, 30,...
**Introduction** The Duluth Forge Split Red Oak Ventless Log Set is a sophisticated addition to any home, combining the elegance of a traditional wood fire with the convenience of modern technology. This 18-inch log set is powered by a dual fuel system, allowing for both propane and natural gas, providing flexibility and efficiency for your heating needs. With its realistic appearance and the added convenience of a remote control, it transforms any space into a cozy retreat. Designed to produce up to 30,000 BTUs, it ensures that your home stays warm and inviting. **Advantages** 1. **Ease of Setup**: Many users commend the straightforward installation process, making it accessible even for those unfamiliar with such systems. 2. **High Heat Output**: Rated at 30,000 BTUs, it provides substantial warmth, effectively heating spaces as large as a 700 sq ft cottage. 3. **Realistic Appearance**: The logs offer a convincing wood fire aesthetic that enhances the ambiance of any room. 4. **Convenience**: The remote control feature allows users to easily adjust settings, including the built-in thermostat, adding to user convenience. 5. **Versatile Fuel Options**: Compatible with both propane and natural gas, giving users flexibility based on their home setup. 6. **Space-Saving**: As a ventless system, it eliminates the need for a chimney or vent, saving space and installation costs. 7. **Automatic Thermostat**: Helps maintain a consistent room temperature, cycling the unit on and off as needed. 8. **Good Value for Money**: Priced reasonably compared to similar products in the market, delivering excellent performance without breaking the bank. 9. **Noise Level**: While some report a slight hissing, the overall noise level is minimal, maintaining a pleasant environment. 10. **Safety Features**: Includes a pilot light system ensuring safe operation when igniting the logs. **Disadvantages** 1. **Initial Setup Confusion**: The logs are not numbered for easy placement, leading to frustration during the initial setup. 2. **Odor Issue**: Some users report an unpleasant odor upon first use, which dissipates over time but can be concerning initially. 3. **Pilot Light Issues**: There are recurring complaints of the pilot light going out, requiring frequent relighting. 4. **Customer Service Delays**: Users have experienced long wait times and unsatisfactory responses from customer service for replacements and repairs. 5. **Inadequate Instructions**: The product instructions and pictures are not detailed enough for some users, leading to installation challenges. 6. **Component Durability**: There are reports of broken components upon delivery which affected initial use. 7. **Toxic Smell Concerns**: In some instances, users have reported strong, potentially health-hazardous fumes emitted during operation. 8. **Missing Parts**: The package might not include all necessary connectors, requiring additional purchases. 9. **Not Child Safe**: Given the hazard of toxic fumes and the need for proper ventilation, it may not be the safest option for homes with small children. 10. **Aesthetic Mismatch**: Some users feel the actual appearance of logs does not match promotional images, potentially affecting satisfaction. **Conclusion** The Duluth Forge Split Red Oak Ventless Log Set presents a blend of modern convenience and classic elegance, ideal for those seeking an efficient and cost-effective fireplace solution. With its impressive heat output and user-friendly features, it stands out in its category. However, prospective buyers should be aware of potential installation challenges, odor issues, and the possibility of dealing with a less-than-responsive customer service. Careful consideration of these aspects will help ensure it meets your expectations and enhances your home environment. **Frequently Asked Questions (FAQ)** 1. **Can this log set be used with both propane and natural gas?** Yes, the Duluth Forge log set is designed for dual fuel use, compatible with both propane and natural gas. 2. **What size space can this log set effectively heat?** This unit can effectively heat spaces up to around 700 square feet. 3. **Is professional installation required?** While not mandatory, professional installation is recommended for safety and to ensure optimal setup. 4. **Are all necessary components included in the purchase?** Additional connectors may be required, as they might not be included in the package. 5. **Does this set have a built-in thermostat?** Yes, it features an integrated thermostat that allows you to set and maintain your desired room temperature. 6. **What should I do if I experience a strong smell during initial use?** It is common for the unit to emit an odor initially; ensure adequate ventilation and consult the user manual. If the issue persists, contact customer service. 7. **How does the remote control feature work?** The remote allows you to turn the unit on/off and set the temperature, offering convenience and ease of use. 8. **Are there any special maintenance requirements?** Regular cleaning and inspection of the pilot light and burner are recommended to ensure optimal performance. 9. **What should I do if the pilot light keeps going out?** Ensure the unit is properly connected and ventilated; frequent relighting may require technical support from the manufacturer. 10. **Is there a warranty for this product?** The warranty details should be checked with the manufacturer as they might vary; keeping all purchase documents is advisable for claims.
Regular Price: $279.99
Brand Name: Duluth Forge
Seller Name:
Factory Buys Direct
Total Rating Count: 610
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Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
Title: Great unit! You will not get a better deal for the money!
Content: Easy setup. Puts out lots of heat! Solid, heavy logs which hold heat after the fire goes out which is nice. The remote is great! Not common on units in this price range. It has on/off and a built in thermostat. I set it to 70 degrees, place the remote across the room and it automatically keeps it in that temp range. The logs are an issue when first setting up. They aren't numbered and the pics are not very helpful for placement. It's like a puzzle. Have fun. They also put off an odor for the first few hours. After that, they are beautiful and the amber padding and small rocks included add a great ambiance. I purchased a universal gas appliance connection kit which is a good idea since it doesn't come with a lot of connectors. I can't believe this was under four hundred dollars. I'm very happy with this purchase.
Title: Typical chinese quality. CS rather poor. Junk.
Content: Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" ones for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do not send your remote.
Title: Great looking flames
Content: The media could not be loaded. Realistic-looking fire, easily installed, puts out fair amount of heat, difficult to ignite initially, and slightly annoying hissing sound from the natural gas. Love the remote feature; set the desired temperature and it will cycle on and off. Worth the money.
Title: Good set, some details missing in the instructions
Content: I installed the 30” kit into a wood-burning fireplace. Install was straightforward, I tied it into an existing propane line for my outdoor fire pit. Pros: -Gives off good heat. -Looks good in my fireplace. -No more chopping wood. Cons: -Only log #7 was labeled, so I had to figure out which went where. -The igniter and gas valve are not easy to get to. We shut off gas every night, but this wouldn’t be a big issue if you keep the pilot lit. -No more wood-chopping workout.
Title: Excellent fire place insert. Toasty!
Content: Lots of heat @ 35,000 BTUs This insert went into a rental house in Mexico that has no central heat. It's heating a cottage of 700 sq feet w 2 bedrooms and 2 baths. We added a heat activated fan, ( non electric ) to the decorative fireplace pipe and it really kicks out the heat ( fan also bought on Amazon) The logs are very realistic and the auto light feature is great. Thermostat works well. We have it hooked up to LP gas ( propane) I thoroughly recommend this ventless, gas fireplace insert
Title: TERRIBLE PRODUCT...TOXIC SMELL!!! BUYER BEWARE... Take note of this HONEST review!!!
Content: I rarely write reviews UNLESS the seller is NOT HELPFUL, regardless of when we purchased their product. Purchased this as a replacement of our older unit. * FIRST...it didn't come with everything we needed, such as particular attachments, so the hunt for that wasn't easy. *SECOND...the minute we turned on the fireplace, a horrible smell (instant headache so i knew they were toxic) emitted from these logs and it set off our fire alarms! So we contacted the seller directly and they told us that the flames can NOT come in contact with the logs!!! Whaaaat? So we shifted the logs around accordingly and the alarms didn't go off BUT the smell was so strong and again, instant headache. I CAN NOT have this unit operating, specially with my grandsons, knowing that I could be causing them health issues and harm. *THIRD...We reached out the seller AGAIN (even thought we're outside of our 30 day return window (SO DUMB with an item like this...it's not like buying shoes and you instantly know if they fit or will work for what you need them for) and the seller said, sorry...it's outside of the 30-day-return time frame. *The picture doesn't depict how the logs should be placed. We placed the vertical ones in there for the time being to get them out of the way since they can't be used (flames can't touch the logs...so stupid). So ignore the layout of the logs...just FYI. (AND they really don't look all that great either...nothing like the listing on Amazon). We're without a fireplace now and will look for an alternative brand... Moral of this story: don't buy such items like this that don't come with a great warranty and satisfaction guaranteed behind the product. A TOTAL WASTE OF MONEY!!! DON'T waste your time, energy in finding all the little parts from the hardware store that aren't included, and money on something that you can't use. Spend the extra money...might be 3X more than this cost of product, but at least the company will come and install them, and they won't be toxic to your environment. Safety should be the number one concern and this company clearly doesn't care that they put off a toxic smell and fumes.
Title: Works great!
Content: Replacement for and older gas fireplace. It was easy to install and we love the remotes! Also like how it looks. Great value
Title: 👍🏼
Content: Muy satisfecho con ello
Title: Chimenea
Content: La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor
Title: Trancos rotos
Content: Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar
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Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
Description: Discover the convenience of Amazon Subscribe & Save, where you not only secure free standard shipping on auto-deliveries but also gain exclusive benefits. Non-Prime customers may encounter shipping costs for the initial delivery, but the savings thereafter make it worthwhile.
Easily manage your subscriptions within your Amazon account without facing any penalties. This flexibility ensures that you can seize fantastic deals at a reduced price and cancel the subscription at your convenience.
Maximize your savings by unlocking additional discounts through coupon clipping on select subscriptions. Elevate your discount game – save an impressive 15% (compared to the standard 5%) on all items in your subscription when you add 5 or more eligible items to your monthly deliveries.
Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
- Fireplace accessory suitable for indoor use only; Must be installed in a masonry or agency-approved firebox; Some assembly required
- Oxygen Depletion Sensor (O.D.S.) automatically shuts off the unit if carbon monoxide or lack of oxygen is detected to keep you and your family safe; Economical design offers 99.9 percent efficiency; No outside duct or chimney needed
- Operates off of liquid propane or natural gas with user-friendly Piezo ignition for easy startup; Remote control lets you customize the heat in your room for optimal convenience
- Hand-painted logs cast in concrete from real wood for amazing detail and a high-end look; Uses superior refractory ceramics to ensure a long lifespan; U-Burner chassis design provides 2 rows of flames to create a realistic fire; Chassis is solid and powder-coated for lasting durability
- Ventless 18-inch gas log set features 30,000 BTUs, heating up to 1,100 square feet for a warm, cozy home any time of year; Heats the air and circulates the warmth through the room, much like your central heating system
Note: This is not an advertisement; we are dedicated to promoting items to assist people in
finding deals quickly and efficiently, ultimately saving them money. Explore and test market all
the latest deals and promotions conveniently gathered in one website for a seamless and
money-saving shopping experience.
