Title: Love the finished product! CAUTION: VERY HEAVY BOX
Content: Box may be 150 lbs, and I can leg press close to that, but I could not pull it up my porch stairs on a hand cart (the last step being an inch higher than the rest), without hearing my back have a HUGE pop and going to Urgent Care. Please don’t be as foolish as I was - have someone help you get it in the house! Or open the box outside, and bring it in in smaller boxes (3) or open those boxes and bring the pieces in on their own. I will add that I am an older woman, so a larger man could probably pull that up without issue, but just be aware. (btw, after X-rays, It ended up just being a serious muscle strain - though not sure what the pop was.) When I checked the parts, I was missing a bracket. I called the number on the insert flyer and they were prompt to answer and quickly gathered my information. They told me it would take 14 business days, but the part(s) arrived in only 2 business days (Priority Mail). And they sent ALL hardware again rather than just the piece I was missing. That was going above and beyond. Who knows - it may come in handy. I was able to put it together (on pain killers the next day), slowly but surely. Altogether, I would say it took me, by myself, 3 hours, and I was slow. Everything fit perfectly and it feels very well-made. I had none of the issues others have had - no scratches, instructions were clear. Here are the things I like about it: ▪ Very well-packed boxes - everything was packed snugly for minimal movement during shipping ▪ Cutouts in the back cardboard behind the cupboards for cables (can be seen in one or more of my pictures) ▪ An additional slot shaped into the 2nd level for cables (the shelf your media players sit on) VERY handy for hiding any sign of cables! ▪ Lots of space behind the fireplace insert to tuck extra cables (the insert is not very deep at all - thus leaving the space behind it) ▪ Cupboards with doors that hide clutter like batteries, remotes, DVDs, spare cables, etc. ▪ Realistic-looking flames - nice for ambience ▪ Remote control for the fireplace with lots of settings and temperature control - has great fan output ▪ Very well-made construction ▪ Looks very good Things I don’t like: ▪ Corners are a little scratchy and if wearing something nice, could catch and ruin the clothing ▪ Would have given 4 stars because of quality control not catching the missing part, but added another .5 stars for such prompt delivery of the part, so rounded up to 5 Additional helpful dimensions not included in description (see my photos): ▪ Media player shelf: ~15” D x ~5” H (excludes minimal additional height on other side of lip) ▪ Cupboard: ~14” D x 18.5” H x ~13” W (depth goes to inner edge of door for closure; width does not include full inner width - only the width for fitting an object through the opening; Height is total height without shelf) ▪ Cupboard shelf heights: ~8.5”, or ~9.75”, or ~11” I've now had it for six months, and the grandkids love turning on the flames (but without heat for the summer!), and I haven't had any problems and still love how it looks and feels in my home.
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