Touchstone Smart Electric Fireplace-The Sideline 50" Wide-...
### Introduction The Touchstone Smart Electric Fireplace, Sideline 50" Wide-in Wall Recessed unit, brings innovation and style to your home with its advanced features and elegant design. With thirty realistic ember color/flame options, a 1,500W heater with a thermostat, and Alexa/WiFi compatibility, this fireplace offers more than just warmth—it's an aesthetic statement. Designed for easy installation and offering various decorative hearth options like log and crystal, it fits seamlessly into any space. ### Advantages 1. **Realistic Flame Options**: Users appreciate the flames' realistic appearance and the vast color options available to match any decor or mood. 2. **Aesthetic Appeal**: The design is praised for its elegance and ability to integrate with different styles, enhancing the ambiance of any room. 3. **Installation Convenience**: While a two-person job is recommended, many find the installation process straightforward with clear instructions provided. 4. **Versatility**: Can be used with or without the heat function, allowing year-round use for atmosphere without overwhelming warmth. 5. **Advanced Technology**: Alexa and Wi-Fi enabled, allowing easy remote control and integration into smart home setups. 6. **Cost-Effective**: Compared to traditional fireplaces, this electric version is more affordable, particularly favorable against gas fireplaces. 7. **Quite Operation**: Users highlight the quiet heater fan, which has high and low-speed options, enhancing comfort. 8. **Customer Service**: Highly regarded customer support, recognized for quick and effective resolutions. 9. **Durability in Packaging and Design**: Well-packaged to prevent damage during shipping; durable once installed. 10. **Safety**: Provides a safer option than traditional wood or gas fireplaces, reducing fire hazards and maintenance requirements. ### Disadvantages 1. **Quality Control Issues**: Some users noted factory defects, such as loose components that required customer intervention to fix. 2. **Limited Heating Capacity**: Designed primarily for ambiance and small spaces rather than as a primary heat source. 3. **Installation Challenges**: Despite clear instructions, installing might require careful handling, as noted concerning the unit's weight and fragility. 4. **Additional Costs**: Some users felt the need for additional accessories, like a trim kit, which were not supplied with the unit. 5. **Sound Features Missing**: Users mentioned a desire for built-in sound effects that simulate crackling logs. 6. **Price**: Some customers found it slightly expensive, with added costs in some regions due to import and duties. 7. **Energy Consumption**: While effective, it may be less efficient than other heating sources, impacting utility costs. 8. **Size and Space Requirements**: Its dimensions necessitate ample wall space, possibly requiring renovations or adjustments for fitting. 9. **Remote Dependency**: Functions may rely heavily on the remote, leading to inconvenience if misplaced. 10. **Flame Operation Requirement**: The heater function requires the “flame lights†to be turned on, not possible to heat without visual effects. ### Conclusion The Touchstone Smart Electric Fireplace Sideline model is an impressive blend of style and technology, offering customizable aesthetic choices ideal for modern homes. While it boasts many advantages, including its realistic look and safe, smart features, potential buyers should weigh these against certain limitations such as installation demands and heating capacity. Overall, it presents a compelling option for those seeking an elegant yet functional fireplace solution. ### FAQ 1. **Is the Touchstone Smart Electric Fireplace easy to install?** - Yes, installation is straightforward with clear instructions provided, although it is a large unit, and two people are recommended for the task. 2. **Can the fireplace operate without heat?** - Yes, it can be used solely for ambiance without heat, making it an all-year-round feature. 3. **What remote control options does it have?** - It includes a physical remote control and supports Alexa/WiFi integration for smart home compatibility. 4. **Does the fireplace have sound effects?** - No, it does not include sound effects like crackling logs, although some users have noted this as a desirable feature. 5. **How much space does the Sideline 50" Fireplace require?** - The unit needs a sufficient wall area for the recessed installation and may require wall adjustments for proper fitting. 6. **Is it safe for use around children and pets?** - Yes, as an electric fireplace, it eliminates fire hazards associated with traditional units, making it safe for homes with children or pets. 7. **How effective is the heating feature?** - While effective for small areas, it is not designed as a primary heat source for large spaces. 8. **Are there any additional costs after purchase?** - Some users find benefits in additional accessories, like a trim kit, especially if installing in non-standard spaces. 9. **What is the lifespan of the unit?** - With proper use and care, including addressing any factory issues promptly, it is designed to last for many years without losing functionality. 10. **How energy efficient is the fireplace?** - It consumes a moderate amount of energy, typically more than gas but less than other electric heaters, primarily when used without heater function.
Regular Price: $499.00
Brand Name: Touchstone
Seller Name:
Touchstone Home Products
Total Rating Count: 3362
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Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
Title: Stunning unit
Content: Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.
Title: Beautiful fireplace!
Content: The media could not be loaded. Such a beautiful addition to our recent fireplace wall build! The colors of the stones or wood (whichever you prefer) is so pretty! I love how you can change the colors to fit either your color scheme or holiday. It puts out heat (if turned on) for those cool evenings. The timer works great so we can enjoy it without having to remember to turn it on or off. The instructions gave great insight how to install as well.
Title: Excellent electric fireplace system! Looks pretty cool too!
Content: Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.
Title: Superior Realism
Content: This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.
Title: Mounting, trim kit, many color options, heating
Content: Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.
Title: Excelente producto
Content: El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.
Title: Excellent product and value
Content: We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.
Title: Excelente producto
Content: Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.
Title: Looks Fantastic
Content: The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.
Title: Se ve increíble!!
Content: Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso! Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas
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Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
- APPEARANCE: The Sideline electric fireplace is designed for recessed in-wall mounting. Creating a cozy atmosphere of a traditional fireplace, this electronic fireplace has realistic flames with a real fire look. The Sideline’s 5 flame settings radiate a soft ember glow up to an intense blaze. Sideline gives you the total package. Control the heat and flame with the remote control. Designed to use one log or crystal, if you prefer you can mix both safely.
- INSTALLATION: This Sideline installs simply and can safely be attached to framing studs. The sides & back of the unit remain cool to the touch with the heat feature on. Recommended minimum of 8” of space between the top of the fireplace and your TV, mantel, picture ceiling. The Sideline can be installed in existing fireplace openings safely. Consult with a licensed professional to ensure your unused gas lines and vents are secured properly. The Sideline fireplace is ventless.
- OPERATION: The Sideline’s heater will take the edge off a cool room or basement, and it can be run with no heat (just flames) in warmer climates. The Sideline comes with a 6-foot power cord for a 110-120V outlet. It is also hard-wire ready for in-wall install. The unit draws a max of 12 amps, so the fireplace can be used on a 15-amp circuit. A 20-amp circuit may be necessary, depending on the use of other electronics on that same electric circuit.
- FEATURES: The Sideline features an unmatched flame. Friends will be nervous to touch realistic flame behind the glass. The Sideline includes faux-fire logs & crystals to create an authentic feel, as well as an IR remote controlling flame color & intensity, the heater and shut-off timer. Front facing heater vents allow you to position the Sideline just 8” under a flat screen TV. The Sideline can be hardwired or plugged in to your electric source.
- WHAT YOU NEED TO KNOW: 1. We recommend 8 inches of space between your fireplace & TV. 2. The Sideline pulls a max of 12 amps. 3. The fireplace includes a wall-mount bracket, if you don’t recess it. 4. You can install the Sideline in an existing fireplace opening. It stays cool to the touch on the sides & back and is ventless. You can use the Sideline with just the flame and no heat. 5. The heater will help to warm up a cool room but won’t replace a primary heat source.
- ALEXA/WIFI ENABLED: Control the Sideline 50 Electric Fireplace from your lounge chair using the included remote control, Alexa or Google Home device or Smart mobile app. Connect it to compatible smart home devices through the app for added convenience. Discover more about setting up the WiFi features. The wireless remote control requires AAA batteries (not included).
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