Duluth Forge Dual Fuel Ventless Gas Fireplace System with...
**Introduction** The Duluth Forge Dual Fuel Ventless Gas Fireplace System with Mantle offers a stylish and practical heating solution for your home. With its dual fuel capability, this fireplace can run on natural gas or liquid propane, outputting a powerful 32,000 BTU that can efficiently heat up to 1,500 square feet. The product boasts a beautiful Nutmeg finish and a mantelpiece, making it a visually appealing addition to any room. Equipped with a thermostat control and six realistic fire logs, this ventless system aims to combine functionality with elegance. **Advantages** 1. **Efficient Heating**: Covers a significant area, heating up to 1,500 square feet with ease. 2. **Versatile Fuel Options**: Compatible with both natural gas and liquid propane, offering flexibility. 3. **Attractive Design**: The Nutmeg finish mantel adds a decorative element to your home. 4. **Quiet Operation**: Low fan noise makes it a non-disruptive heating solution. 5. **Reliable Remote Control**: Convenient thermostat functionality to maintain desired temperature settings. 6. **Effective Heat Distribution**: Significant heat dispersion makes additional fans unnecessary for smaller spaces. 7. **Customer Service**: Prompt and helpful customer support dealing with product issues effectively. 8. **Ease of Installation**: Sturdy construction and straightforward assembly process. 9. **High-Quality Appearance**: High praise for its attractive and stylish look. 10. **Durability**: Well-packed and robust design ensures longevity. **Disadvantages** 1. **Installation Confusion**: Gas hookup instructions can be unclear, potentially requiring professional help. 2. **Inconsistent Colors**: Color discrepancies with the actual product not matching order specifications. 3. **Pilot Light Issues**: Reports of pilot light extinguishing unexpectedly post-installation. 4. **Warranty Limitations**: Difficulty in obtaining refunds or replacements after a specific period. 5. **Supplier Responsibility**: Lack of accountability with some shipping incorrect parts initially. 6. **Additional Costs**: Unexpected expenses, like hiring a plumber due to incorrect fittings, can occur. 7. **Unreceptive to Fault Cases**: In some cases, the company was viewed as less responsive to product failures. 8. **Repair Challenges**: Post-purchase repairs are inconvenient and not well-supported by the supplier. 9. **Color Preference Satisfaction**: Limited options in resolving color mismatches. 10. **Misleading Product Descriptions**: The olive green finish was mistaken for slate gray. **Conclusion** The Duluth Forge Dual Fuel Ventless Gas Fireplace adds both warmth and charm to any living space. While it offers great heating efficiency and flexibility in fuel choice, potential buyers should be prepared for installation complexity and check product compatibility with their decor preferences. Despite some reported issues with customer service and product discrepancies, many users have found this fireplace to be a satisfactory purchase. Consider professional installation to avoid common pitfalls and ensure a seamless experience with this feature-rich heating unit. **FAQ** 1. **What type of fuel can this fireplace use?** - This fireplace runs on both natural gas and liquid propane. 2. **How large of an area can this fireplace heat?** - It can efficiently heat up to 1,500 square feet. 3. **Is the fireplace's finish actually Nutmeg?** - Some users have reported color discrepancies, such as shades of olive green instead of the expected Nutmeg. 4. **Does the unit come with a blower?** - The blower is not included with the standard purchase but can be added for enhanced heat distribution. 5. **Is professional installation recommended?** - Given installation complexities and unclear instructions, professional installation is advisable. 6. **What control features does it have?** - It comes with a remote control that also acts as a thermostat, managing the unit’s temperature. 7. **How noisy is the fireplace during operation?** - It operates quietly with minimal fan noise, as noted by satisfied customers. 8. **What are the dimensions of the unit?** - Specific dimensions should be verified with the manufacturer or retailer. 9. **How responsive is customer service for support and issues?** - Mixed reviews but generally prompt in addressing shipping and initial product issues. 10. **Does the fireplace come fully assembled?** - Some assembly is required, but users have reported it as relatively straightforward.
Regular Price: $940.06
Brand Name: Duluth Forge
Seller Name:
Factory Buys Direct
Total Rating Count: 194
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Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Title: Great Fireplace
Content: I purchased 2 remote, gas, ventless fireplaces and they both came ontime & in great condition. I also purchased 2 blower units to install. After I put these together & added the blower, I had an issue with 1 blower with a incorrectly installed wire on the blower directly from the factory. I contacted them through Amazon and the manufacturer, Factory Buys Direct customer service replied instantly and shipped a new blower unit immediately. On the 2nd unit I had an issue with the remote programable receiver on the heater wouldn't allow any pairing. Again, I contacted the manufacturer and the sent a new receiver immediately. Both units work fantastic. Put out lost of heat, look great, low fan noise. We couldn't be happier with the brand purchased thru Amazon. The customer service was absolutely fantastic!!! Highly recommend!!
Title: Good Job, Factory Direct! Great source of heat, nice appearance.
Content: This fireplace does all it was advertised to do. The remote works great and acts as thermostat, turns on and off and stays in a decent range of the set temperature on the remote. I seriously thought I would need a fan, but the heat disbursement is amazing and it heats the whole [1000sf] house. The unit is very attractive, and the mantle is gorgeous. Worth the price. The gas hookup is confusing because they give you a 90° fitting to attach the gas to the unit that reduces the 1/2" diameter to a 3/8" flared male, and says in the instructions that you have to supply an adapter to make the 1/2" service line attachment. My propane company sent a plumber over to hook it up and he didn't use their 90° fitting. ..?
Title: DO NOT BUY Won’t work and company is pain in butt to work with
Content: The company final sent out a new insert we received Jan 2025. The new one was installed Jan 8 2025 and it worked for 2.5 days. Then pilot light would go out we would relight it. Then the unit would burn for 5-10 minutes and shut off. I have been dealing with the company through emails through amazon. I contacted them again through email and they told me that I couldn’t get refund so I called Amazon. They are doing the a-z review and I emailed company that I contacted them and Amazon would stop them from selling and I would report them to better business. Today Jan 13 2025 they emailed and said they was arranging for pickup of the unit. So I contacted Amazon again and if they have not respond to me in 24 hours I contact the a-z and they will go after them to get my refund. We bought a new unit so we knew it would work and it has been a nightmare. We are having very cold temps here in northeast Tn and paid $800 to have propane put in and don’t have a working fireplace. We bought in Oct 2024 still warm here. Now that it is cold out the fireplace doesn’t work. I have emailed Factory direct from the beginning because the pilot light wouldn’t stay lit. Now it won’t stay on at all. They sent out a new part and we installed it still nothing. They want to do a repair because it is past the 30 days. I will not accept this cause bought brand new over $1100 and plus the $800 to have propane put in our home. Factory direct is ones I am dealing with through email since oct and they don’t want to stand behind what they sell I love this fireplace but hate the color. I ordered slate gray but it is olive green. I have message company to see what they say about the color I gave it a 4 star cause of the color. You can see my wall is gray in pic. Everyone that comes in I ask what color they say green
Title: Great product made in the US.
Content: It’s really nice looking. Although there were some bad reviews I got it and am not disappointed. I got the one with a remote control and advise that and a blower that doesn’t come with it. It doesn’t need it but it helps and make sure you get the correct one which I included in the pics. Very pleased with this product!! Works Great! Looks Great! And hope if you get one it’s as good as this one.
Title: Great Buy
Content: Easy to put together. Sturdy. Very well packed. Everything was as described. Highly recommend.
Title: Love it
Content: Great looking. Excellent quality. Throws a lot of heat.
Title: Poor customer service from Duluth Forge
Content: Mantel was fine, firebox would not work!! Our house was already set up for gas; but we used a professional plumber to hook the heater up. It would not work, no gas to the pilot light. Called Duluth and they blamed our plumber; and said our plumber either broke the plunger or removed it and they were 100% sure of it. After multiple calls, and hours of our plumber’s time, Duluth admitted they had sent the wrong connector, which caused the problem in the first place. They were unwilling to expedite the correct part; and, admitted they didn’t have any of the correct parts. They told me I could go to Lowe’s and buy the correct part. They wouldn’t even reimburse for the part. I told them my plumber now has about 5 hours in this, and this was all their fault. They took no responsibility for any of the excessive cost, even with them admitting they sent the wrong connector (they sent with their product) had caused this problem. The plumber ended up costing us around $500.00 because of their error in sending the wrong part. They would not even send a replacement heating element to fix it. The only way I could return it was to take the mantel apart and ship the whole thing back for possible credit. At this point, I had no faith in their company or trust that I would have ever gotten my money back. Thanks only to my plumber, who managed to buy parts and get this working for me. I thought Duluth Forge was a good company. That is why I picked this unit. Very, very unsatisfied with how they operate; basically cust. Is expected to pay the expenses when they make the mistake!!!
Amazon Subscribe & Save - Unlock Great Deals, Enjoy Hassle-Free Shopping
Description: Discover the convenience of Amazon Subscribe & Save, where you not only secure free standard shipping on auto-deliveries but also gain exclusive benefits. Non-Prime customers may encounter shipping costs for the initial delivery, but the savings thereafter make it worthwhile.
Easily manage your subscriptions within your Amazon account without facing any penalties. This flexibility ensures that you can seize fantastic deals at a reduced price and cancel the subscription at your convenience.
Maximize your savings by unlocking additional discounts through coupon clipping on select subscriptions. Elevate your discount game – save an impressive 15% (compared to the standard 5%) on all items in your subscription when you add 5 or more eligible items to your monthly deliveries.
Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
Description: Discover the convenience of Amazon Subscribe & Save, where you not only secure free standard shipping on auto-deliveries but also gain exclusive benefits. Non-Prime customers may encounter shipping costs for the initial delivery, but the savings thereafter make it worthwhile.
Easily manage your subscriptions within your Amazon account without facing any penalties. This flexibility ensures that you can seize fantastic deals at a reduced price and cancel the subscription at your convenience.
Maximize your savings by unlocking additional discounts through coupon clipping on select subscriptions. Elevate your discount game – save an impressive 15% (compared to the standard 5%) on all items in your subscription when you add 5 or more eligible items to your monthly deliveries.
Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
- VENTLESS DUAL FUEL TECHNOLOGY: Patented technology gives the option to fuel the Fireplace System with either Natural Gas or Liquid Propane; 32000 BTU Vent Free gas heater is 99.9% efficient; No outside duct or chimney is needed to heat up to 1500 sq. ft.
- THERMOSTAT CONTROL: Easy-to-use thermostat automatically cycles the gas fireplace insert on and off to maintain a desired room temperature; Ideal for greater heat flow for the space heater in your room
- STYLISH: 6 hand-painted realistic ceramic fiber faux fireplace logs ensure a long life for the indoor fireplace insert; Furniture-grade fireplace mantle features light distressing & burnishing; Double Mesh Doors & sprayed brick liner complete the look
- DIMENSIONS & INCLUDED ITEMS: 15" H x 45" W x 45" D; Clearance from the top of the fireplace to the ceiling must not be less than 42''; Includes 6 ceramic logs, iron grate, 1 AAA battery; Weight - 153 lbs.
- SAFETY FEATURES: Battery-assisted Piezo ignition with built-in pilot oxygen depletion sensor (ODS) immediately shuts down the Ventless gas fireplace logs if carbon monoxide or lack of oxygen is detected; Push button Piezo ignition
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finding deals quickly and efficiently, ultimately saving them money. Explore and test market all
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