Duluth Forge Ventless 26,000 BTU Heats 1,350 Square Feet D...
**Introduction** The Duluth Forge Ventless 26,000 BTU gas fireplace insert is the perfect solution for adding warmth and style to your living space. This dual-fuel, no-clearance unit is designed to heat up to 1,350 square feet, making it ideal for various home sizes. The sleek black design and convenience of remote control operation bring both functionality and elegance to your home environment. **Advantages** 1. **Ample Heating Capacity**: The fireplace effectively heats up to 1,350 square feet, keeping your space cozy even in cold weather . 2. **Ease of Installation**: Many users have reported straightforward installation, even without professional help . 3. **Dual-Fuel Flexibility**: Allows the use of either propane or natural gas, providing flexibility depending on availability . 4. **Remote Control Convenience**: Offers remote operation, enhancing usability from afar . 5. **No-Clearance Design**: Perfect for smaller spaces as it doesn't require clearance for installation . 6. **Energy Efficiency**: The ventless design optimizes heat retention within the room, increasing energy efficiency . 7. **Durability**: Reported to last for many years with consistent performance . 8. **Cost-Effective**: Users have noted the product is cost-effective for the heating output it provides . 9. **Flexible Thermostat Settings**: Allows adjustment of temperature to your desired comfort level . 10. **Good Aesthetic Appeal**: Adds a homey and stylish touch to the living area . **Disadvantages** 1. **Battery Management Issues**: Requires frequent battery changes and careful handling to avoid corrosion . 2. **Gas Leak Concerns**: Some users have experienced gas leak issues shortly after installation . 3. **Remote Limitations**: The remote offers limited temperature settings, requiring manual adjustment . 4. **Noise Emission**: Some customers noted a hissing noise when the unit is operational . 5. **Flame Adjustment**: Limited options for adjusting flame size and appearance . 6. **Build Quality Concerns**: Users have reported parts that feel or appear cheap, such as the heat hood and screen . 7. **Pressure Sensitivity**: The unit's regulator may need adjustments to function correctly . 8. **Potential Overpricing**: While some see value in the product, others believe the current market price is too high . 9. **Installation Complexity for Non-Professionals**: Despite general ease, inexperienced users may face challenges . 10. **False Advertising Claims**: Discrepancy between advertised and actual flame color has led to disappointment . **Conclusion** The Duluth Forge Ventless Gas Fireplace Insert offers a powerful heating solution with a range of benefits such as flexibility in fuel use and ease of installation. However, potential buyers should be aware of issues like battery maintenance and possible gas leaks. Overall, it provides good value for heating needs, but careful consideration of its nuances is advised. **FAQ** 1. **What fuel types can this fireplace use?** This unit supports both natural gas and propane as fuel options, giving you flexibility depending on availability. 2. **Is professional installation required?** While many users install it themselves, professional installation is advised for those unfamiliar with gas connections. 3. **How often do I need to change the batteries?** Batteries may need frequent replacement during the heating season to ensure proper operation and prevent corrosion. 4. **Can I adjust the flame size?** The fireplace has limited options for flame adjustment; it primarily prioritizes efficient gas burning. 5. **What should I do if the remote doesn’t work?** Ensure the remote is paired correctly with the unit and check that the batteries are functional and installed properly. 6. **Are there safety concerns with this fireplace?** Some users have reported gas leaks; it's crucial to regularly inspect connections and follow installation guidelines. 7. **What size area can this unit effectively heat?** It can efficiently heat spaces up to approximately 1,350 square feet. 8. **Does this fireplace require ventilation?** Being a ventless design, it does not require external ventilation, which adds to its ease of installation. 9. **Is there a warranty or return policy?** You should check directly with the retailer or manufacturer regarding warranty and return policy details. 10. **What should I do if the unit emits a strange noise?** A hissing noise may occur; ensure all connections are secure and the pressure settings are properly adjusted.
Regular Price: $689.99
Brand Name: Duluth Forge
Seller Name:
Factory Buys Direct
Total Rating Count: 167
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Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Title: This fireplace is hot!
Content: This is a great fireplace and really warms up the room. I put this in a mobile home we remodeled, and it really makes it homey.
Title: Not sure what everyone else's problem is...
Content: I installed mine myself and I'm by no means a professional. We've had this thing for 7-8 years now and it works great with a few caveats that I'll get to shortly. It was easy to install and I ran the gas line myself. If you can't get it to work, you're doing something wrong. Period. First off, there has to be batteries installed correctly for the thing to work at all, which is my only real complaint. The batteries operate the gas actuator, not just the thermostat and controls for the remote. Second, it goes through batteries fast and they need to be taken out when it's not fireplace season, as they will corrode and ruin the contacts, which will have to be filed down to bare metal which is difficult in the small battery compartment. Theoretically, you should be able to solder a USB plug to the connections and find an equivalent DC converter but I'm not gonna try it. Third, the remote is limited to basic on/off and a single temp setting that you have to cycle through if you want to change the Thermostat setting. If like me you're using this to heat your home, I lower the temp at night to save fuel and it's a hassle changing the setting. All that being said if you can't get yours to work, check that batteries are installed and charged, that your fuel line is attached to the correct pilot light(there's 1 for gas and 1 for propane), make sure your gas valve is turned to the on position, make sure you use pipe dope on the fuel line threads, and make sure you push the fuel button in fully until gas comes from the pilot and ignite. Sometimes it's easier to take the screen off and use a grill lighter instead of the pizeo electric ignitor. It's really not rocket science.... Oh, and I see that Amazon is now selling this for $2500. Lol, I paid $500 something. It's worth what I paid for it. I think you could do much better for $2500, so there's that
Title: My fireplace is leaking gas from the valve!!!
Content: I think this is my first ever 1 star review. I received this fireplace promptly but it took me nearly 30 days to install it. Unfortunately it was 2 days after my return window expired when I realized the fireplace was leaking gas. I turned the unit off so the valve should have closed and it didn’t leaking gas into our home at dangerous amounts. In one night it was enough gas that we all woke up with headaches and it took over 2 hours to air out our house. I called Amazon 2 days after the return window expired asking if they would let me ship it back since it was only 2 days over and instead they contacted the manufacturer. I gave them my invoice as directed and they said they would contact me back. I never heard back from them. I gave it a week and nothing. Called Amazon again who again called the manufacturer. I waited on hold for 40 minutes but when the Amazon rep came back on said that the manufacturer would send me an email (that I confirmed was the right email) with instructions on how to ship it back and get a new one... nothing. I called a third time to Amazon and after explaining my whole ordeal she apologized that my fireplace was leaking “fire” and tried to contact the manufacture again and they didn’t pick up even though it was within business hours. Regardless of these issues I wouldn’t have given the fireplace a full 5. It feels cheap and looks a little cheap. The hoods paint had bubbles in it. It was missing a screw that should have held the heat hood up and without it it was falling down a bit. The screen is really thin and Is a little wavy. It makes a loud hiss sound when running and I’m assuming it’s because of the way they bent their pipes. There is very little adjustment on the size of the flame, there isn’t even a second job to do so. The flame is blue and unimpressive. After I saw this I researched and found out that it’s supposed to be blue because it’s burning the gas efficiently (so I guess that’s one good thing) but all the pictures show it as a tall yellow flame and so it seems like false advertising. The only pros I can give it are that the remote worked really well once you figure it out. Also it’s cheap and it turns out that it’s cheap in more ways than one. I may update this review if I get this return thing worked out.
Title: Great quality!
Content: Works great!
Title: Requires very low gas pressure
Content: This fireplace, once you get it working, puts off a lot of heat and works very well. Among the issues we found were that the pressure switch in the regulator is very sensitive. We ended up overriding the pressure switch in the unit by loosening the adjustment screw to even get gas flowing to the pilot light. The remote control for our unit also was not programmed out of the box and had to be paired in order for it to work which was a bit of a disappointment. I would recommend having a pressure regulator on your gas line before purchasing this unit as you may need to adjust pressure in order for the regulator on the fireplace to allow gas through the line. Otherwise, it seems to run and heat very well.
Title: Heats entire Condo
Content: Very easy install. I connected to NG. The connections were well marked. Setting up the remote was easy. I also installed a blower that triggers on a temperature set-point. This unit heats all 750 square feet of my condo. I have not needed the electric baseboards this winter. So far outside temp has dipped to 25F. I’m located in the US Northeast Coast, on the ocean front. So the winds drive temps well into the teens.
Amazon Subscribe & Save - Unlock Great Deals, Enjoy Hassle-Free Shopping
Description: Discover the convenience of Amazon Subscribe & Save, where you not only secure free standard shipping on auto-deliveries but also gain exclusive benefits. Non-Prime customers may encounter shipping costs for the initial delivery, but the savings thereafter make it worthwhile.
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Maximize your savings by unlocking additional discounts through coupon clipping on select subscriptions. Elevate your discount game – save an impressive 15% (compared to the standard 5%) on all items in your subscription when you add 5 or more eligible items to your monthly deliveries.
Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
Description: Discover the convenience of Amazon Subscribe & Save, where you not only secure free standard shipping on auto-deliveries but also gain exclusive benefits. Non-Prime customers may encounter shipping costs for the initial delivery, but the savings thereafter make it worthwhile.
Easily manage your subscriptions within your Amazon account without facing any penalties. This flexibility ensures that you can seize fantastic deals at a reduced price and cancel the subscription at your convenience.
Maximize your savings by unlocking additional discounts through coupon clipping on select subscriptions. Elevate your discount game – save an impressive 15% (compared to the standard 5%) on all items in your subscription when you add 5 or more eligible items to your monthly deliveries.
Stay informed with our friendly reminder emails before each delivery, detailing the item price and any applicable discounts. Keep in mind that prices may fluctuate with each delivery, reflecting the current Amazon.com price at the time of order processing.
- Heat Your Home Efficiently: This ventless indoor gas fireplace insert features 26,000 BTUs, heating up to 1,350 square feet for a warm, cozy home any time of year
- Detailed Design: Hand-painted logs cast in concrete from real wood for amazing detail and a high-end look; Uses superior refractory ceramics to ensure a long lifespan
- User-Friendly Operation: Operates off of liquid propane or natural gas with user-friendly Piezo ignition for easy startup; Includes 1 AAA battery for electric ignition
- Remote Temperature Control: Convenient remote control allows you to effortlessly adjust the heat settings in your room for optimal comfort and convenience
- Safety In Mind: Oxygen Depletion Sensor (O.D.S.) automatically shuts off if carbon monoxide or lack of oxygen is detected; Design offers 99.9 percent efficiency with no outside duct needed
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